Help

Support

For gameplay help, a parent account question, privacy request, accessibility feedback, or a security concern, contact buckley.e.james@gmail.com.

Include

• A short description of what happened.
• The game name and approximate time.
• Your browser and device type.
• For an account request, the parent email used to sign in. Send no passwords or tokens.

Do not include

Do not send a child's full name, birthday, school, location, photo, pairing secret, password, or other sensitive information. We will ask for a safer verification step if one is needed.

Quick checks

• Reconnect, open Settings, and choose Refresh if points are queued.
• Leave this browser's site data in place until guest points have been connected to a family.
• If a pairing code expired, have the parent make a new code; codes last 10 minutes and work once.

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